Service Innovation- Membership Assistant
Location: Buckinghamshire/4 times in office per month
Our growing client is looking for a Membership Assistant to join their team. The successful candidate will maintain a consistently high level of customer service for all stakeholders by utilising processes and systems effectively, ensuring that tasks are accomplished in accordance with agreed-upon targets and key performance indicators.
Responsibilities:
- Archive Membership-related documentation in compliance with the Retention Policy.
- Provide administrative assistance to the Membership Team Leader.
- Maintain accurate records in both the database and paper format.
- Resolve booking issues and provide outstanding customer experience.
- Communicate with the membership panel to coordinate application reviews
- Support the end-to-end process from application submission to issuing of results.
Skills and Requirements:
- Educational Qualifications: Successful completion of GCSEs, including Mathematics and English, or equivalent qualifications.
- Experience: Proven track record in a customer services role, demonstrating effective communication skills through email, telephone, and web chat interactions.
- Knowledge: Proficiency in Microsoft Office and intermediate-level database IT skills.
- Skills: Exceptional time management, high attention to detail, Strong communication skills, adept at building and maintaining relationships.
Benefits:
- 25 days holiday + Bank Holidays.
- Private healthcare and dental cover is available after completion of probationary period.
- Pension scheme.
- Life assurance at four times the salary.
- Salary sacrifice schemes.
- Free parking on site.
- One paid volunteering day per year.
- Hybrid/flexible working options are available dependent on job role
FS1 Recruitment is a UK-based recruitment agency providing solutions within the Sales, Marketing and Creative fields for permanent, freelance and contract positions please contact us to discuss one of our many positions.
If you are interested in finding out more, please get in touch with Faye on [email protected], or apply.