CALL 01908 787 560

Support Consultant

  • Permanent/Full time
  • Milton Keynes
  • Salary: Negotiable

Support Consultant

Location: Milton Keynes

Job Description:

Our client based in Milton Keynes is looking for a Support Consultant, on a permanent basis. The successful candidate will have a variety of responsibilities that contribute to the successful delivery of our customer contracts. In the role of a Support Consultant, they will ensure all users get the best possible experience by providing first-class customer service.

Key Responsibilities:

  • Provide reactive telephone, live chat and email support to all clients in line with pre-defined SLAs
  • Improve overall customer satisfaction via positive interactions with the customer through support channels and on occasion, face to face
  • Regular surveys and gathering of feedback from customers
  • Working closely with the wider internal customer group to ensure successful delivery of the contract and ensuring customer retention
  • Analyse data to identify performance trends, creating management reports that can be utilised to design and implement improvement initiatives
  • Occasional site visits, delivering presentations

Key skills and experience:

  • Excellent written and verbal communication
  • Customer driven with the ability to build long term relationships
  • Presentation skills
  • Experience in working in a Contact Centre using multiple communication channels like email, chat, and phones.
  • Understands data and analytical skills.
  • A willingness to take initiative and responsibility
  • A strong focus on customer service/experience
  • Ability to plan and manage change
  • Strong ability to multitask and prioritise
  • Target driven with an ability to work well under pressure and meet tight deadlines
  • Strong problem solving and organisation skills
  • Proactive attitude to work

Key Words:  Customer Service, Customer Support, Communication Skills, Data Analysis, Communication Channels, Relationship Building

Upload your CV/resume or any other relevant file. Max. file size: 8 MB.