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Service Delivery Manager

Service Delivery Manager

 Location:  Milton Keynes/hybrid

Job Description:

Our thriving client is currently seeking an experienced Service Delivery Manager to come and join the team on a permanent basis. The successful Service Delivery Manager will be a key member of the team and will play a fundamental role in the successful delivery of the clients products and services.

Key responsibilities: 

  • The successful Service Delivery Manager will contribute to, devising and implementing strategies to improve performance and delivery of their product
  • Responsible for strategic delivery of a portfolio of customers including analysis of data and preparation of presentations to support strategic improvements within a customer
  • Liaison between the customer and Project team, ensuring that the implementation achieves the agreed objectives of customers
  • Production and analysis of management information
  • Understanding the customer and their goals and objectives
  • Owning the operational delivery of their product
  • Building and developing relationships with key operational customer stakeholders
  • Delivering an exceptional standard of customer service
  • Delivering a positive customer experience for all customers and users
  • Input into the development of the solution and offering

 

Key skills and experience:

  • The Service Delivery Manager will have excellent communication skills
  • Proven experience in customer and relationship management
  • Strong ability to empathise and understand a customer
  • Good knowledge and understanding of customer experience
  • Excellent communication and relationship skills
  • Track record in driving and achieving results through identification of efficiencies and process improvements
  • An understanding of the public sector
  • Able to demonstrate a creative approach to problem solving

 

Key Words: Service Delivery, Relationship Management, Customer Success, Account Management, Customer Experience, Public Sector, SaaS, Software, platform

FS1 Recruitment is a UK-based recruitment agency providing solutions within the Sales, Marketing and Creative fields for permanent, freelance and contract positions please contact us to discuss one of our many positions.

Our sector experience includes working with a range of business-to-consumer (B2C) and business-to-business (B2B) companies within the Communications, Technology, Media, Leisure, Consumer Goods, Retailing, Food & Drink and Health & Beauty sectors for both Client and Agency side throughout the UK.

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