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Senior People Services Advisor

Senior People Services Advisor  

Location: Milton Keynes/Remote


Job Description:

Our well-known client is looking to recruit an experienced Senior People Services Advisor, on a temporary basis, until April 2021, to inspire their people to reach their potential so that their students can reach theirs.

People Services is known for delivering great people solutions and are valued for their efficiency, expertise, partnering capability and service.


Key Responsibilities:

As a Senior People Services Advisor, you will be part of a team that will:

  • Instill best practice and consistency by providing current ER advice and guidance across the business to all employees, and support managers through complex disciplinary and grievance investigation, capability and performance related cases, hearing and appeals providing HR and Employment Law advice ensuring consistency and fairness.  This may include reviewing investigation reports and complex letters of communication.
  • Attend hearings and appeals when required to provide managers/chair of hearings with procedural support and if applicable secretarial support such as note taking.
  • Demonstrate an in-depth knowledge and understanding of all People Services policies.
  • Proactively work with managers to find resolution to cases.
  • Coach managers to upskill and gain confidence in dealing with complex processes.
  • Support professional development and continuous improvement of colleagues within the Hub
  • Work collaboratively with all People Services to promote effective service delivery.
  • Assist HRBP’s to support all major employee change programmes and other ad hoc projects when required.
  • To assist proactively in the development and continuous improvement of good internal team working and service provision and to continually develop skills and knowledge to maintain and improve personal performance in the spirit of continuous improvement and to adopt, correct and evolve business practices and procedures.
  • Proactively analysing data to highlight and hold informative discussions with managers identifying areas of concern and find appropriate solutions in areas such as absence PIP’s, SSP’s. Ensuring Advisers and Team Managers are aware of agreements by accurately recording and providing management information as required on the Case Management system.
  • Act as an escalation route for complex immigration cases and to follow the organisation’s immigration-related policies, procedures, Fand processes and UKVI rules.  Report any breaches and/or omissions immediately to their line manager and the Human-Resources-Immigration-Breach mailbox


Essential Skills/Experience:

  • Degree level qualification or equivalent experience
  • CIPD qualified or willingness to study relevant qualification
  • Full working knowledge and understanding of HR legislation/employment law, principles, policies, and procedures
  • Experience of case management working to tight deadlines, juggling multiple priorities and cases, managing time effectively
  • Experience of answering and actioning diverse queries relating to HR policies/guidance/process, using a wide range of information sources
  • Experience of working in a HR environment handling multi-channel communication and coping with high volume
  • Ability to identify deficiencies in information sources and take proactive measures to improve and enhance clarity and accuracy for the service as a whole
  • Excellent communication skills, both oral and written e.g., effective telephone techniques, use of plan English to explain policies and processes and to write clearly, succinctly and correctly.
  • Good interpersonal skills, including active listening skills and the ability to respond to identified needs using varied questioning techniques
  • An ability to deal with and follow documented information and procedures: using initiative in problem-solving, whilst recognising boundaries
  • Has a positive approach to customer care with the ability to communicate effectively with staff at all levels to build strong relationships to improve customer service standards
  • Good planning and organisational skills, including the ability to priorities and cope with heavy workloads and to meet deadlines, working productively and accurately in a high-pressure environment
  • Recognise scope of own authority for decision making and empower team members to make decisions
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