CALL 01908 787 560

Participant Experience Agents – Fluent Spanish / Fluent Italian or Fluent French vacancies available

  • Permanent/Full time
  • Buckinghamshire
  • Salary: negotiable

Participant Experience Agents:

Fluent Spanish or Fluent Italian or Fluent French vacancies available

Location: Milton Keynes/Hybrid

Job Description:

Our established client is looking to recruit a Participant Experience Agent to join their team on a fulltime permanent basis. The successful Agent will work within the Participant Experience Team, which acts as the first point of contact for participants on key clients, handling inbound email and inbound telephone calls effectively and efficiently.

Key Responsibilities:

  • Respond to participant queries through the campaign hotlines and email helpdesk facilities adhering to all department processes
  • To process all weekly supplier back-order reports according to deadlines
  • Administer all Reward & Recognition campaigns, including order processing and monitoring of items ordered, and liaising with suppliers when necessary
  • Surpass both internal and external customer expectations, ensuring that all fulfilment is completed within deadline and to an exceptional standard
  • Provide quick and accurate fulfilment of gift vouchers and certificates daily
  • Follow all relevant Company and Quality procedures as stipulated by ISO 9001and GDPR
  • To assist with other administrative work as deemed necessary by the Team Leaders
  • Proactively respond to any requests from the Client Service seeking assistance
  • To provide a key link with our participants and ensure we maintain high levels of customer service
  • Maintain and update the databases according to the needs of the campaign
  • Organise and contribute to the preparation of paperwork and correspondence relating to the campaign
  • You will be required to attend the office for necessary training, thereafter the role will be hybrid

Essential Skills/Experience:

  • Experience of customer servicing, telemarketing or client servicing
  • Experience in a database operations environment
  • Understanding of database functionality
  • Agency experience desirable although not essential
  • Basic level of commercial awareness
  • Must be extremely flexible and available to work additional hours at peak times of the year to meet client deadline
  • Excellent telephone manner
  • Clear communication skills, both verbal and written
  • Excellent attention to detail with strong sense of urgency
  • A self-starter and ‘closer’ of projects with a willingness to ask questions and learn
  • Proactive, positive outlook and ‘can do’ attitude with good relationship-building skills
  • A problem solver who is driven to exceed participant expectations
  • Good organisational skills
  • Good troubleshooting and decision-making skills, used to working on own initiative
  • Demonstrable knowledge of IT skills including Microsoft Access, Word, Excel and Outlook
  • Mathematics and English qualification to GCSE Standard
  • Fluent speaking/writing in either Spanish, French or Italian

FS1 Recruitment is a UK-based recruitment agency providing solutions within the Sales, Marketing and Creative fields for permanent, freelance and contract positions please contact us to discuss one of our many positions.

Our sector experience includes working with a range of business-to-consumer (B2C) and business-to-business (B2B) companies within the Communications, Technology, Media, Leisure, Consumer Goods, Retailing, Food & Drink and Health & Beauty sectors for both Client and Agency side throughout the UK.

Upload your CV/resume or any other relevant file. Max. file size: 8 MB.