Customer Service Support Advisor
Location: Milton Keynes – office based
Our reputable client is currently seeking a Customer Service Support Advisor to join their friendly team on a permanent basis. The successful candidate will come from a customer service background and is required to have experience within the optical industry.
Key Responsibilities:
- Provide technical support to customers and internal teams regarding optical queries.
- Oversee day to day running of customer returns.
- Receiving and processing optical orders from customers by telephone, fax, post or e-mail.
- Dealing with customers’ enquiries about products, pricing, availability, promotions and account balances.
Key Skills and Experience:
- Have practical knowledge of optics (essential).
- Have relevant and demonstrable experience in a Customer Service environment.
- Good working knowledge of Microsoft Office software including Word, Outlook, Excel and product/customer databases.
- Excellent written and verbal communication skills
Benefits:
- Monthly bonus available on top of basic salary
- Overtime available
- Annual leave increasing up to 25 days with length of service plus bank holidays.
- Staff discount
- Auto-enrolment pension scheme
- Life assurance
About Us:
FS1 Recruitment is a UK-based recruitment agency providing solutions within the Sales, Marketing and Creative fields for permanent, freelance and contract positions please contact us to discuss one of our many positions. Please contact Aimee via email on [email protected] if you would like to find out more about this opportunity.