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Call Scheduler/Planner

  • Permanent/Full time
  • Milton Keynes
  • Salary: Negotiable

Call Scheduler/Planner

 Location: Milton Keynes

Our established client is seeking a Call Scheduler/Planner to join their busy team on a full-time permanent basis. The successful candidate will be responsible for supporting the allocation of work for field-based Service and Installation Technicians. The role would suit a candidate with some previous planning/scheduling experience and comes with some great employee benefits!

Main responsibilities:

  • Allocating for reactive and installation technicians
  • Planning installations within 3 days SLA
  • Liaising with Regional Operations Managers to achieve First Time Fix
  • Ensuring calls requiring further work are checked and updated in a timely manner
  • Liaising with internal colleagues within the other service support teams
  • Providing internal/customer updates
  • Management of aged calls
  • Processing/planning technician holiday

 Key skills and experience:

  • Experience within a planning or scheduling focused role
  • Excellent communication skills
  • Highly organised
  • Great geographical knowledge

 

Key words: Planning, Scheduling, telephone customer service

FS1 Recruitment is a UK-based recruitment agency providing solutions within the Sales, Marketing and Creative fields for permanent, freelance and contract positions please contact us to discuss one of our many positions.

Our sector experience includes working with a range of business-to-consumer (B2C) and business-to-business (B2B) companies within the Communications, Technology, Media, Leisure, Consumer Goods, Retailing, Food & Drink and Health & Beauty sectors for both Client and Agency side throughout the UK

 

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