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Provider Insights Manager

Provider Insights Manager

Location: Milton Keynes plus remote


Job Description:

Our established client is looking recruiting for a Provider Insights Manager, on a full-time permanent basis. Working closely with existing customers and internal account management teams, the Provider Insights Manager will set up and run multiple research and insight topics at any one time with the support of one indirect report (already in post).


Key responsibilities:

  • Leading the Provider Insights service and developing it into a credible and commercially valuable service offering
  • Identifying and delivering to briefs that will benefit our customer base and/or internal teams, uncovering valuable insights into the care provider market
  • Engaging with large numbers of care homes, homecare agencies, and membership bodies, including on the phone, Teams, email communications and surveys, with the potential for future in person visits
  • Writing and publishing findings for external and internal use
  • Responsible for indirect line management of one member of staff


Essential skills:

  • Degree educated 2:1 or above
  • Highly inquisitive, comfortable undertaking research and uncovering insights
  • Strong organisational skills
  • Ability to write clear and engaging reports to illustrate findings
  • Competent in data analysis and manipulation of large data sets
  • Proven experience in creating and maintaining long lasting relationships
  • A history of finding innovative solutions to difficult problems
  • Very comfortable holding and chairing meetings internally and externally
  • Excellent communicator, both in person and remote


Desirable skills:

  • Strong understanding of the Health and Social Care sectors and the challenges faced
  • Previous experience working within a Health and Social Care setting
  • Project Management experience
  • Previous Account Management experience
  • Managing and motivating a direct report
  • Experience creating and/or leading on a newly developed service
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