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THE BENEFITS OF USING CHATBOTS

Posted: 11/05/2017

Chatbots are getting big. Many marketing departments are considering how they can use chatbots to improve their customer experience – Have you? And what are the benefits to using chatbots?

User engagement is at a high! Consumers want an interactive user friendly experience. Chatbots offer an easy, no nonsense way for people to communicate with your brand.

It never stops! A chatbot is online 24 hours a day, 7 days a week. Basically, there’s always someone there to support your customer. Can it get much better than that?

It’s still a novelty. Chatbots are still new and are still considered fun by consumers. So capitalise on it before the novelty wears off!

Don’t forget the data. Chatbots store various information which will be invaluable to you when it comes to reviewing your customer experience.

It’s cost effective. Chatbots are reasonably priced and offer great value for money.

So what’s stopping you getting your chatbot on the case?

For more information about our latest marketing vacancies, contact FS1 on 01908 787 560 or hello@fs1recruitment.com.